My wife went to CVS on N. Highland in Atlanta to fill our sick son's prescription. He has an ear infection. The plan was to get the medicine and pick up our takeout across the street in one trip. (Harry and Sons, awesome restaurant). Tonight it was a bit cold to walk and because of a sick child, she didn't want to mess around.
She went in to CVS and, as usual, the prescription wasn't ready. They are very slow. This we expect. We did not expect that the parking lot attendant would threaten to boot her car if she left while waiting for the prescription to be filled. It would be about fifteen minutes, perfect time to go directly across the street and pick up the food we called in and ordered before she left.
She went back into the store to ask them to tell the parking lot attendant to back off but they concurred with the parking lot bully. She would not be permitted to leave the store without her car, even for five minutes, while they were filling her presription, or CVS would allow her to be booted. So she had to wait for twenty miinutes, sick child at home with me, hungry as hell, and return home, sans food, and send me back out to get the food from the restaurant across the street from the CVS on N. Highland in Atlanta. What a pain in the butt@!
Parking lot attendant? at CVS? Booting?! Yes. See, they have decided that generating extra revenue from their prime location parking lot is more important than respecting and appreciating their regular local customers. We spend hundreds of dollars every month there, or, we used to, up until today, thursday, January 22, 2004. It seems that it is more important to them to collect $5 on a thursday night from people desiring to park their cars than it is to have loyal shoppers. Alright, I heard you.
This inconvenience completely destroys all value that store had for us. It was close to home. As I said, they are slow and inefficient and, obviously, rude. Now, they are also inconvenient.
Clearly, I'm pissed off. I went there before getting our dinner from across the street from CVS on N. Highland in Atlanta. I spoke with the night manager. She told me, “I am hearing your complaint and will pass it up the chain (after I informed her that I would be writing a letter) but you are wrong,” she continued, “whether the customer is right or wrong we will listen to them.” Great. That is reassuring, isn't it?
My advice is to boycott them. Don't ever go there again. Why? The Highlands is a very prestigious location. Here we enjoy a very European existence where we can walk to restaurants and shops and enjoy a life where our vehicle gets us to work and back but everything else is right around the corner. Its the coolest geographic area I've seen in the entire country. The CVS in the Highlands doesn't really fit! Imagine if they were to close down... What would take that large piece of realestate? I would hope it would be another excellent restaurant, a club and an art gallery. Or perhaps some beautiful, prime apartments. Anything but a franchise drug store! Take convenience out of a convenience store and you have... store. Take 't' away and that's how I feel about this whole experience... sore.
But it's so close and I live in the Highlands, what am I to do?...
Eckerd Store # 2708 (1.26 mi.) 891 PONCE DE LEON AVENUE NEATLANTA GA 30306(404) 874-0640
They are close to the Whole Foods where you should buy your food because Whole Foods Rocks! CVS, if you want to know how to treat a customer, go shop, jjust once, at Whole Foods on Ponce. Everyone there makes me want to go there every day...